CHRISTMAS ORDERS - All loved ones ashes need to reach us by November 16th to guarantee Christmas Delivery - CHRISTMAS ORDERS
Our current processing time is 6 weeks from the date that we receive back your pack. Please contact us prior to making your order if you need your Jewellery sooner.

Returns & Refunds

Goods Lost or Damaged in Transit

If your product is found to be damaged or lost during transit, we offer you the choice of a refund, repair or replacement.


Should this happen, you will need to :

  • Notify us via email, call or letter within 7 days.


We may ask you to :

  • Send a photograph of the damaged item.
  • Return the damaged product to us, in which case will refund the cost of postage.


We will then :

  • Repair, replace or issue a full refund within 30 days.


Faulty Goods

If your product is found to be faulty or defective or becomes defective due to manufacturing defects within 6 months of purchase, we offer you the choice of a refund, repair or replacement.


Should your product become faulty, you will need to :

  • Notify us via email or letter within 7 days.


We may ask you to :

  • Send a photograph of the damaged item.
  • Return the damaged product to us, in which case will refund the cost of postage.


We will then :

  • Repair, replace or issue a full refund within 30 days.

Unwanted Items If you change your mind for any reason, we offer a 7 days grace period after placing your order to for you to cancel.


You will need to :

  • Notify us via email or letter within 7 days of receipt of the goods.
  • Return the goods to us at your own cost, in the original packaging within 21 days.


We will then :

  • Issue a full refund within 30 days of receipt of the returned goods.