Privacy Policy
Privacy Policy
Last updated: April 2025
Forever Together Jewellery Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you use our website, contact us, or make a purchase.
1. Important Information and Who We Are
Purpose of this Privacy Policy
This Privacy Policy provides information on how Forever Together Jewellery Ltd collects and processes your personal data through your use of this website, including any data you may provide through contact forms, checkout, account registration, or browsing.
This website is not intended for children. We do not knowingly collect personal data relating to children.
Controller
Forever Together Jewellery Ltd is the data controller responsible for your personal data.
Registered Address: Office 26, Hindley Business Centre, Platt Lane, Hindley, Wigan, WN2 3PA
Phone: 01942 417 315 (9:30am – 2:30pm, Mon–Fri)
Email: hello@forevertogetherjewellery.co.uk
You have the right to make a complaint to the Information Commissioner's Office (ICO). However, we’d appreciate the chance to resolve concerns before you approach the ICO.
2. Changes to This Policy & Your Duty to Inform Us
This Privacy Policy was last updated in April 2025. Previous versions can be requested from us.
Please ensure the personal data we hold about you is accurate and up to date by informing us of any changes.
3. Third-Party Links
Our website may contain links to third-party websites or services. Clicking those links may allow third parties to collect or share data about you. We are not responsible for their privacy practices and encourage you to read their privacy notices.
4. The Data We Collect
We may collect, use, store and transfer the following types of personal data:
- Identity Data: first name, last name, title.
- Contact Data: billing and delivery address, email, phone number.
- Financial Data: limited payment details (via secure third-party processors).
- Transaction Data: order history and payments made.
- Technical Data: IP address, login data, browser type and version, operating system, time zone, and device details.
- Usage Data: how you use our website, products and services.
- Marketing & Communications Data: preferences for receiving marketing communications.
We also collect Aggregated Data (e.g. usage statistics), which does not directly identify you unless combined with other data.
We do not collect any special category data or criminal offence data.
5. If You Fail to Provide Personal Data
If we require personal data to fulfil a contract or comply with the law and you fail to provide it, we may be unable to provide our services or complete your order.
6. How We Collect Your Data
- Direct interactions: when you fill in forms, contact us, or place orders.
- Automated technologies: through cookies and analytics tools as you browse our site.
- Third parties: such as analytics providers (Google), advertising platforms (Facebook), and public databases (Companies House).
7. How We Use Your Data
We only use your data where permitted by law. Most commonly, we use it to:
- Process and deliver orders
- Manage payments, refunds and account access
- Respond to enquiries
- Improve our services
- Send marketing communications (with your consent)
- Comply with legal obligations
We do not sell or rent your personal data.
8. Lawful Bases for Processing
We rely on the following legal bases to process your data:
- Contractual necessity – to fulfil your order or request
- Legitimate interests – to run our business and improve services
- Legal obligation – to comply with applicable laws
- Consent – for sending marketing communications
9. Marketing Preferences
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or by emailing hello@forevertogetherjewellery.co.uk.
We do not send marketing messages without your consent.
10. Cookies
We use cookies to improve your experience and analyse traffic. You can manage cookie preferences in your browser settings. Please see our Cookie Policy for more details.
11. Data Sharing
We may share your personal data with:
- Payment processors (e.g. Shopify Payments, Klarna)
- Delivery and logistics providers
- Professional advisers (accountants, legal consultants)
- Government agencies when legally required
All parties are bound by appropriate data protection obligations.
12. International Transfers
Some service providers (e.g. Google, Meta) are based outside the UK. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
13. Data Security
We have put in place appropriate security measures to prevent your personal data from being lost, used or accessed in an unauthorised way. Access is restricted to staff and providers with a business need.
14. Data Retention
We only retain personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
15. Your Legal Rights
You have the right to:
- Access your data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Request restriction of processing
- Withdraw consent
To exercise any of these rights, contact us at hello@forevertogetherjewellery.co.uk.