Forever Together Jewellery

Delivery Information



UK MAINLAND ORDERS

Your Ashes Collections Pack

Once we receive your order, a pack will automatically be sent to you.  All packs are sent 1st or 2nd class and come with a pre-paid tracked returns envelope.  Just take this to the post office once you have added your loved ones ashes and they will send it back to us free of charge.  You will receive a tracking number from them.  We will notify you once your loved ones ashes are here, along with your completion date.


Your Finished Jewellery

Orders are shipped to you Tracked, Signed Special Delivery.  Orders arrive the day after we ship them before 1pm.

All post is insured.  We cannot take any responsibility on postal delays however Special Delivery parcels are not usually delayed during strikes.

You will always receive an email from us once your order has been shipped, another from the Royal Mail on the day of delivery and a text*

*if you provide us with a mobile number when you order


REST OF WORLD

Your Ashes Collections Pack

Once we receive your order, a virtual pack will automatically be sent to you.  There will be full instructions on how to send your loved ones ashes to us.  Please use a tracked and or signed for postage option.    

We will notify you once your loved ones ashes are here, along with your completion date. 

We will always check your country of residence accepts ashes in to and out of the country.  If for any reason they do not, we will always contact you and a full refund will be given.  Rules and regulations are always changing but at the moment we know of no restrictions in any European countries.


Your Finished Jewellery

Orders are shipped to you tracked, signed or tracked & signed delivery - depending on what service your county allows.  Most countries allow a tracked and signed for delivery service - this is what we will always send your order as, if available.  Some countries however only offer either tracked or signed for delivery. 

If you would prefer a door to door courier service, we can offer this for you.  Please ask us for a quote.

Postage takes 3-5 business days to reach you.  You will receive a locator number from us at dispatch.

All post is insured.  We cannot take any responsibility on postal delays however, as once it leaves us we have no control over how long it takes to reach you. 

Customs Charges

Any customs charges due are payable by the recipient.  We are happy to check for you what your charge may be, if any.

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