CHRISTMAS ORDERS - All loved ones ashes need to reach us by November 16th to guarantee Christmas Delivery - CHRISTMAS ORDERS
Our current processing time is 6 weeks from the date that we receive back your pack. Please contact us prior to making your order if you need your Jewellery sooner.

Delivery Information

UK ORDERS

Can my Ashes be sent via Royal Mail and how?

From the 30th January 2017. Ashes are no longer a forbidden item to send via Royal Mail as long as they don’t exceed 50 grams. When we send out your order pack we will enclose a Royal Mail Post scheme document, we recommend that you take this to the post office with you in case they query what it is you are sending. We also advise that you send your pack to us Signed for so that you can track where your package is until it reaches us.


How will my order be sent and what is the wait?

Upon receipt of your order (Mon-Fri) we will send you out your Ashes pack 1st class with a return addressed envelope provided.  Once your order is complete, your order will then be sent signed for delivery from our door to yours.  This usually takes between 3-5 working days for the free delivery option and next day for special delivery items.  We cannot take any responsibility on postal delays as once it leaves us we have no control over how long it takes to reach you.  We offer a tracked service so we can see where your order is at any time before it reaches you. We dispatch our orders 5 days a week, mon-fri.  On dispatch of every order we will send you a dispatched e-mail with your tracking number so you can log in at anytime to check the status of your order.


WORLDWIDE ORDERS (OUTSIDE THE UK WITHIN THE EU)


Can my Ashes be sent via Royal Mail and how?

From the 30th January 2017. Ashes are no longer a forbidden item to send via Royal Mail as long as they don’t exceed 50 grams.  For orders outside the UK - and to speed up your order delivery date we do not send a pack to you, instead, we will e-mail you instructions on how to send your loved ones ashes back to us,  Your e-mail will be sent within 24 hours of your order being received (mon-fri).   We also advise that you send your pack to us Signed for and tracked so that you can track where your package is until it reaches us.  The processing time for your order is 4-6 weeks from the date we receive your loved ones ashes back, no matter where in the world you order from the processing time is the same for everyone.


How will my order be sent and what is the wait?

Once your order is complete, your order will then be sent signed for delivery from our door to yours.  This usually takes between 3-5 working days to reach you depending on your location..  We cannot take any responsibility on postal delays as once it leaves us we have no control over how long it takes to reach you.  We offer a tracked service so we can see where your order is at any time before it reaches you. We dispatch our orders 5 days a week, mon-fri.  On dispatch of every order we will send you a dispatched e-mail with your tracking number so you can log in at anytime to check the status of your order.



WORLDWIDE ORDERS (OUTSIDE THE EU)


Can my Ashes be sent via Royal Mail and how?

From the 30th January 2017. Ashes are no longer a forbidden item to send via Royal Mail as long as they don’t exceed 50 grams.  For orders outside the EU we use Royal Mail or USPS.  For orders outside the UK - and to speed up your order delivery date we do not send a pack to you, instead, we will e-mail you instructions on how to send your loved ones ashes back to us,  Your e-mail will be sent within 24 hours of your order being received (mon-fri).   We also advise that you send your pack to us Signed for and tracked so that you can track where your package is until it reaches us.  The processing time for your order is 4-6 weeks from the date we receive your loved ones ashes back, no matter where in the world you order from the processing time is the same for everyone.


How will my order be sent and what is the wait?

Once your order is complete, your order will then be sent signed for delivery from our door to yours.  This usually takes between 5-10 working days to reach you.  We cannot take any responsibility on postal delays as once it leaves us we have no control over how long it takes to reach you.  We offer a tracked service so we can see where your order is at any time before it reaches you. We dispatch our orders 5 days a week, mon-fri.  On dispatch of every order we will send you a dispatched e-mail with your tracking number so you can log in at anytime to check the status of your order.


Customs requirements

If we are sending orders outside the EU we need to fill in a customs declaration form out detailing what the package contains.  This will ensure the delivery to you is smooth and efficient.  If you live outside the EU there may be a customs charge to pay which is payable by yourself.  If this is the case the courier company will contact you upon the package arriving in the destination country.