We recommend taking off your jewellery to swim, bathe and when using cleaning products.  Please use your free polishing cloths on your jewellery regularly to keep your jewellery looking brand new,  We offer a 12 month guarantee on all items.  In addition to this we also offer a professional cleaning service which includes a specialised clean, polish and polymer re-coat.  This service includes a free returns pack with pre-paid tracked returns envelope back to us, the clean, a new polishing cloth and tracked postage back to you.

Usual processing times for this item is 2 weeks for silver and 3-4 weeks for gold.

The processing time is from the date we get your loved ones ashes into the office not from your order date.

If you have multiple items in your order, all with different processing times, your order will be sent once the final item is ready.

However if you require part of your order beforehand please let us know at order stage.

Your Beautiful Memorial Jewellery

Logo'd Forever Together Box

Authentication certificate

Ashes Collection Kit

Ring Sizer (if applicable)

Free Tracked Postage to return your loved ones ashes

Free Tracked Postage for your jewellery (named day delivery also available)

Free silver or gold polishing cloth

12 Month Guarantee

21 Day Guarantee on chain

Lifetime Cleaning Service Beyond 12 Months bookable Through The Website

Once you place your order we will dispatch a your ashes collections kit to you.  Inside of this pack you will find a small 3cm x 1cm plastic vial, filling this just half way will be more than enough for a few pieces of jewellery.  You will find full instructions in the kit plus some paperwork.  Everything is fully labelled with your name and order number. 

We also include a pre paid tracked returns envelope, just take this to your local post office and they will send it back to us tracked, free of charge.  We will let you know as soon as we have received your loved ones ashes back. 

Due to the strict processes we have, only one set of ashes are out at any one time when making the jewellery.  Your loved ones ashes are fully labelled and always kept with your order at all times.  Any ashes we don't use in your jewellery will always be returned to you when your order is shipped.