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If your product is found to be damaged or lost during transit, we offer you the choice of a refund, repair or replacement.
Should this happen, you will need to :
We may ask you to :
We will then :
If your product is found to be faulty or defective or becomes defective due to manufacturing defects within 6 months of purchase, we offer you the choice of a refund, repair or replacement.
Should your product become faulty, you will need to :
Unwanted Items If you change your mind for any reason, we offer a 7 days grace period after placing your order to for you to cancel.
You will need to :
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If you would like to return your order for any other reason then please contact us and we can discuss each one on an individual basis. If agreed, orders that have no manufacturing error will need to be sent back to us so we may remove your loved ones ashes. We need all orders sending back to us before we can refund anything. Refunds will be then be subject to postage costs incurred by us.